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Customer Services

Help & Contact

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Help & Contact

FAQ's

Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for you to access the information you require.

Did you know you can manage all of the below yourself by visiting ‘your account’:

Print your invoices
Update your personal details
View your order history
Update marketing preferences

Further information on how to do this can be found in the FAQ below.

Click & Collect

Find out about our click and collect service, collection times and what to bring with you.

Your Account

Find out about registering with us, changing your details and requesting invoices.

Your Order

Find out about promotional codes, order confirmations and out of stock items.

Payment

Find out about payment methods, business credit facility and payment issues.

Returns & Refunds

Find out about our returns policy, manufacturer’s warranty and how long your refund will take.

Delivered by our Approved Supplier

Find out about approved supplier orders, contact methods and what to do if a problem arises.

Supplier Helplines

A list of our suppliers contact information.

Delivery

Find out about our delivery services, how to track your order, and what to do if a problem arises.

Blauberg Points

Find out about our BlaubergPoints, including its benefits and how to obtain points.

Q&A

Find out about our Q&A service, what it provides and when your question will appear.

Rate and Review

Find out about our rate and review service, our weekly prize draw and when your review will show.

Blauberg App

Find out about our Blauberg App, the benefits and how you can get messages and add items.